Refund policy

Return and Refund Policy

Murphy Johnson Watches Company is committed to providing the best customer service. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

Murphy Johnson Watches Company 30-Day Satisfaction Guarantee Return Policy

Unused, unworn and resalable merchandise in good condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

You must notify us of your intent to return within 30 days of the delivery date.
Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
We will refund the product price minus any applicable fees and charges.
Original shipping charges are non-refundable.
You are responsible for any return shipping charges.
Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
Products which are eligible for parts under manufacturer warranty
Products that have had their original manufacturer packaging opened
Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
There is a 15% restocking fee, which can be waived if there is a fault from us.

If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to info@murphyjohnsonwatches.com

Return Procedure

  • All return requests must be submitted in writing and sent to returns info@murphyjohnsonwatches.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx if your order was delivered by one of these carriers.
  • Please provide us with the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

Cancellations

You can cancel your order free of charge up to 24 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders cancelled after 24 hours are subject to a $100 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

Details

It is the customer’s responsibility to return the product to the correct warehouse in good condition. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition that we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.